At Somniaa, we take great care in ensuring that every product is thoughtfully packed and reaches you in excellent condition.
Returns
We do not accept returns or exchanges for:
Change of mind
Incorrect product selection
Preference after purchase
We encourage you to read our product descriptions carefully before placing your order. If you have any questions, our team will be happy to assist you before your purchase.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect product, please contact us within 48 hours of delivery.
To process your request, please email us with:
- Your order number
- Clear photographs of the product and packaging
- A continuous unboxing video recorded from the moment the sealed package is opened until the product is fully visible
The unboxing video is required to help us verify claims relating to transit damage. Claims submitted without an unboxing video may not be eligible for a replacement or refund.
Refunds
Once your claim has been reviewed and approved, we will:
Issue a full refund to your original payment method, or
Arrange a replacement (subject to product availability).
Approved refunds are typically processed within 5–7 business days, although the exact timeline may vary depending on your payment provider.
Contact Us
For any questions regarding your order, please contact us at:
Email: somniaaindia@gmail.com